Talk to usYour Support Team
At Complete Weight Loss Solutions, you are supported by our caring & experienced team right from the start of your journey in our rooms at Cato Street, Hawthorn East, Melbourne, Victoria.
We understand your decision to undergo surgery is not an easy one.
Not only can the process appear complicated, but even picking up the phone and contacting clinics can be daunting and intimidating.
Our team at Cato Street provide you with a welcoming & supportive environment as soon as you step in the door.
Since 2008, we’ve made the process as simple as possible for our patients to be well-informed of their journey and what to expect.
Before surgery, we help you with all of your appointments, tests and paperwork needed to ensure your journey is as simple and smooth as possible.
After surgery, we can help you learn, heal & understand your changes to adjust to your new eating habits to ensure you have the best possible outcome.
Alongside our surgeons, our support team includes physicians, nurses, psychologists, dietitians and administrative staff to ensure our patients receive the best care possible.
Meet Your Support Team
Kaye
Office Manager
Kaye is our Office Manager at Complete Weight Loss Solutions and is a key person to ensure your weight loss journey is a pleasant one. You will speak with Kaye in regards to your appointments, pre-surgical workup and any other queries you may have in the logistical area of your surgery. As Kaye has been with our practice since we opened, she has developed and re-developed processes to help to make yours as smooth as possible.
Kaye looks after the financial side of our practice, and her genuine warmth and care will have you understanding your accounts and how best to manage payment. She is the one who can help to access your superannuation if this is relevant to you.
Kaye’s organizational skills help ease the stress of your pre-operative work-up by working with you in the best possible way. Her kind manner shines through to show you are in very safe hands in all areas of this journey.
Unfortunately Kaye is a Collingwood supporter but we love her all the same.
Lina
Reception
Lina is one of our front-line members of Complete Weight Loss Solutions. Along with Effie, she will be the first person to make contact with you either in person or on the phone.
Lina’s bright smile is warm and welcoming, helping you feel at ease the moment you enter our rooms. Her contact with our patients for more than ten years has given Lina a total understanding of the issues that can present on the weight loss journey.
Lina has a background in reception and customer service. She understands what it is like to juggle a busy household, family with her career. Lina is also a Reiki practitioner and brings through the Reiki principles into all parts of her life.
Sue
Practice Nurse
Sue is our Practice Nurse with many years of clinical nursing experience at a very high level including Intensive Care.
With her many years of nursing experience and communicating with families in Intensive Care, she continues to educate our patients with care, compassion, understanding and thoughtfulness.
Sue will inform and educate you on all aspects of your surgery and show you how Complete Weight Loss Solutions works as a multi-disciplinary team to support you throughout your weight loss journey.
Her role also includes booking theatre lists, liaising with your surgeon and providing education and support before, during and after your surgery. With Sue supporting your journey you are in safe, thoughtful and caring hands.
Effie
Reception
Effie is our most recent addition to the support team, joining the clinic in 2020. Along with Lina, she will be one of the first people you will make contact with when you contact our rooms.
A mother of two, Effie’s kind, gentle and caring manner are qualities that helped her fit in instantly at Complete Weight Loss Solutions. She exhibits these characteristics in her day-to-day office duties and does so with a smile.
Effie has a background in retail and customer service and has learned a lot about the industry in her time with our clinic. If you are a patient proceeding with an Allurion Balloon, she will be a point of contact for booking in your insertion date.
Ashleigh
Accredited Practicing Dietitian
Ashleigh is our new Dietitian, joining the rooms in 2023. As a patient of Complete Weight Loss Solutions, you will meet with Ashleigh pre-surgery to discuss your pre-operative diet and lifestyle changes. She will also be a key support person during your recovery and life post procedure.
Discuss your gastric bypass in Melbourne with us
If you have any further questions or are ready to visit us, please ring to make an appointment. Get in touch with the Complete Weight Loss Solutions team about gastric bypass surgery in Melbourne. Here at CWLS, we know the journey can be hard, which is why we provide a supportive and caring environment for you during the process. We’ll help you every step of the way to ensure you get the best results before and after your surgery has taken place by providing ongoing support, advice, dietary plans, medical information, counselling and more. So start living your best life by calling us today on (03) 9828 1900 or complete our online support form.
